These terms govern your use of retova.in and the software provided by Retova (“Retova”, “we”), a sole proprietorship of Hussain Trawadi based in Mumbai, India. Using the service means you accept them.

Who we are

Business: Retova, a sole proprietorship of Hussain Trawadi
Udyam (MSME) registration: UDYAM-MH-18-0596238
Based in: Mumbai, Maharashtra, India
Contact: hello@retova.in · +91 86573 33852

What we provide

Retova is software: a branded ordering application, staff operations screens, a loyalty and review engine, and an owner dashboard, provided as a subscription. We are not a restaurant, a delivery company or a payment processor. We do not take a commission on your sales.

Your account

You are responsible for your staff accounts and for keeping credentials secure. Tell us promptly if you think an account has been compromised. You must not share a login between people who should have different levels of access, because the audit log then stops being able to tell them apart.

Your content and your data

Your menu, branding, photographs and customer records remain yours. You grant us only the licence needed to host and display them in order to run the service.

You can export your customer list and order history at any time, including after you leave. We will not hold your data hostage to a renewal.

What you agree to

Give accurate prices, tax rates and FSSAI vegetarian markings, and keep them current.
Hold every licence your business needs to operate.
Obtain your customers' consent for the messages you ask us to send on your behalf.
Not resell, sublicense or reverse-engineer the software.
Not use the service to send unsolicited marketing.
Not use the service for anything unlawful, deceptive or harmful, or to sell goods that the law or our providers' policies prohibit.
Not try to break into, overload or get around the security of the service, including by automated sign-in attempts.

WhatsApp and other messages

Where you switch on WhatsApp messages, they are sent through the WhatsApp Business Platform provided by Meta, and you agree to follow WhatsApp's Business Messaging Policy and Commerce Policy as well as these terms. In particular:

Message a customer only after they have given you their number and agreed to hear from you, and send promotions only to customers who opted in to them.
Honour every opt-out at once. A customer who replies STOP is not messaged again.
Do not send anything misleading, offensive or unlawful, or anything a customer did not expect from your business.

We may pause messaging for an account that breaks these rules or that Meta flags, so that one business cannot put messaging at risk for everyone else.

Customers of a business using Retova can find how their data is handled in our privacy policy, and how to delete it on delete your data.

Fees

Fees, the billing period and any one-time onboarding charge are set out in your order form. Invoices are payable within the stated period, and taxes are extra where applicable. Metered pass-through costs, such as messaging above an included bundle, are billed at cost.

We may revise fees at renewal with at least 30 days' notice. A price already agreed for a prepaid term does not change during that term.

Subscriptions are paid in advance for each billing period. If a payment has not reached us by its due date, the service stays fully available for 10 days while we remind you in your dashboard. After that we may pause the service until the payment is made. While paused, your customers can still see your menu but cannot order through the app, and your staff screens say the service is paused. Pausing deletes nothing, and the service resumes as soon as the payment is recorded.

Refunds and cancellation

Subscriptions can be cancelled at the end of any billing period, with the notice set out under Ending the agreement.
Prepaid fees for a period you will not use are refunded pro rata when you cancel, unless we ended the agreement for your material breach.
Onboarding fees pay for setup work that has been done and are not refundable once setup has started.
Refunds are paid to the original payment method within 7 working days of being agreed.
Orders placed with a restaurant or café are between the customer and that business, under the refund policy on its own ordering page. Retova is not the seller.

Availability

We work to keep the service continuously available, and we tell you before planned maintenance. We do not promise uninterrupted service, and we are not responsible for failures caused by your hardware, your internet connection, or a third party such as an app store, a messaging provider or a payment gateway.

Suspension

We may suspend an account for non-payment after notice, for activity that endangers the platform or other customers, or where the law requires it. Where a suspension affects live ordering, we will tell you first unless doing so is unsafe or unlawful.

Ending the agreement

Either of us may end the agreement at the end of a billing period with 30 days' notice. On termination your access stops, we give you 30 days to export your data, and we then delete it in line with the privacy policy. Prepaid fees for an unused period are refunded pro rata unless we terminated for your material breach.

Liability

Nothing here limits liability for fraud, wilful misconduct, death or personal injury, or anything that cannot be limited under Indian law. Otherwise, neither of us is liable for indirect or consequential loss, including lost profits, and our total liability in any twelve-month period is capped at the fees you paid us in that period.

Confidentiality

Each of us will protect the other's non-public information and use it only to perform this agreement.

Changes to these terms

We may update these terms. Material changes are notified at least 30 days in advance, and continuing to use the service after they take effect means you accept them.

Governing law

Indian law applies, and the courts at Mumbai have exclusive jurisdiction. We will both try in good faith to resolve a dispute by discussion first.

Contact

Retova, a sole proprietorship of Hussain Trawadi
Mumbai, Maharashtra, India
hello@retova.in · +91 86573 33852

Terms of service