Aarti Kulkarni
98200 00001 · Best
- Orders
- 24
- Spent
- ₹18,400
- Average
- ₹767
- Points
- 240
A customer for 14 months · last came 3 days ago
Usually orders
- Cappuccino18 times
- Veg Club Sandwich9 times
Know every customer who walks back in.
Every customer’s visits, spend and usual order, built from the phone numbers on the bills you already ring. Nobody fills in a form.
Tap Gone quiet, then open a customer.
9customers
4regulars
2gone quiet
9 daysbetween visits
Imran Shaikh
98200 00002 · Regular
- Orders
- 19
- Spent
- ₹12,050
- Average
- ₹634
- Points
- 60
A customer for 10 months · last came 6 days ago
Usually orders
- Cold Coffee12 times
- Paneer Roll7 times
Sneha Pillai
98200 00003 · Regular
Worth a call. 15 visits, and nothing for 6 weeks.
- Orders
- 15
- Spent
- ₹9,720
- Average
- ₹648
- Points
- 135
A customer for 9 months · last came 6 weeks ago
Usually orders
- Chocolate Brownie10 times
- Cappuccino8 times
Vikram Tandon
98200 00004 · Regular
Worth a call. 11 visits, and nothing for 7 weeks.
- Orders
- 11
- Spent
- ₹7,900
- Average
- ₹718
- Points
- 90
A customer for 8 months · last came 7 weeks ago
Usually orders
- Masala Fries8 times
- Cold Coffee6 times
Farhan Merchant
98200 00005 · Been back
- Orders
- 4
- Spent
- ₹2,310
- Average
- ₹578
- Points
- 45
A customer for 2 months · last came 9 days ago
Usually orders
- Paneer Roll3 times
Neha Rao
98200 00006 · Been back
- Orders
- 2
- Spent
- ₹1,640
- Average
- ₹820
- Points
- 30
New this month · last came 4 days ago
Usually orders
- Veg Club Sandwich2 times
Zoya Ansari
98200 00007 · Been back
- Orders
- 3
- Spent
- ₹1,480
- Average
- ₹493
- Points
- 25
A customer for 3 months · last came 2 weeks ago
Usually orders
- Cold Coffee2 times
Rohan Desai
98200 00008 · First order
- Orders
- 1
- Spent
- ₹470
- Average
- ₹470
- Points
- 20
New this month · last came yesterday
Usually orders
- Masala Fries1 time
Kabir Shah
98200 00009 · First order
- Orders
- 1
- Spent
- ₹380
- Average
- ₹380
- Points
- 15
New this month · last came 5 days ago
Usually orders
- Cappuccino1 time
What it is
A track record of every customer, not a footfall count.
Customer book keeps one record per person: how many times they have come, what they have spent, what they usually order, and how long it has been since their last visit.
Ask for a phone number at the till and the bill goes on their record. Within a few weeks the book shows you who your regulars are, who came once and never returned, and who used to come often and has stopped.
The customer book is never sold on its own, because it is a book of your bills. It comes with Billing + Customer book (₹499 a month), both rewards plans, and every QR, web and apps plan.
Why owners keep one.
Your regulars, by name
Sorted by what they have spent, so the people who matter most to the business are at the top of the list.
Who has gone quiet
Customers who used to come back and have stopped. They already like you, which makes them the easiest people to win back.
What they usually order
Open anyone and see their favourites and how often they order them. Useful at the counter, and before you plan an offer.
What normal looks like
The typical gap between visits across your customers, so you know how often your regulars really come.
First timers, in one list
Everyone who came for the first time, while there is still a chance to turn a first visit into a second.
Export it any time
It is your customer list. Take the whole book, or the list on screen, out as a spreadsheet whenever you want.
How the book fills itself.
- 01
Ask for a number at the till
Add it to the bill. The visit, the spend and the order go onto their record.
- 02
The book sorts itself
Regulars, first timers and people who have gone quiet, worked out from the bills rather than tagged by hand.
- 03
Open anyone
Orders, total spend, average bill, points, and what they usually order.
- 04
Do something with it
Ring the ones who have gone quiet, or export a list and use it wherever you run your offers.
Customer book is for you if
- 1You have been open for years and could not name ten regulars
- 2You are about to run promotions without knowing who already comes back
- 3You want your customer list in your own hands, not inside somebody else’s platform
What you need
- Billing, because the book is built from your bills. Or a rewards plan, which includes it.
- A phone number from the customer at the till. Nothing for them to install or sign up to.
Where the customer book comes in.
On the counter plans below, and on every QR, web and apps plan. Every plan is on the pricing page.
Billing + Customer book
Cloud Billing, and a record of every customer.
₹499per month, per outlet
₹4,990per year, per outlet
Talk to us
Setup ₹999, waived if you stay 6 monthsNo setup fee when you pay yearly
Everything in Cloud Billing, plus
- Customer book: visits, spend, usual order
- Regulars, first timers, who has gone quiet
- Export any list as a spreadsheet
Rewards + Customer book
Already have a till? Rewards at the counter, on their own.
₹599per month, per outlet
₹5,990per year, per outlet
Talk to us
Setup ₹1,199, waived if you stay 6 monthsNo setup fee when you pay yearly
- Counter rewards desk, no till needed
- Points on the customer’s code, never without it
- Your rules: earn rate, point value, cap, minimum
- Members book
- Customer book, segments and export
- 3 logins
- 300 sign-in codes a month
Billing + Customer book + Rewards
Bill and reward from the same counter.
₹799per month, per outlet
₹7,990per year, per outlet
Talk to us
Setup ₹1,699, waived if you stay 6 monthsNo setup fee when you pay yearly
Everything in Billing + Customer book, plus
- Points on every bill, on the customer’s code
- Your rules: earn rate, point value, cap, minimum
- Members book
- 500 sign-in codes a month
The setup fee
- Stay 6 monthsSetup is waived.
- Pay yearlySetup is waived, and 12 months cost the price of 10.
- Leave soonerThe one-time setup fee applies.
The customer book is never sold on its own, because it is a book of your bills. It comes with Billing + Customer book (₹499 a month), both rewards plans, and every QR, web and apps plan.
How you get it.
We do the setting up. You check it and start.
- 01
Talk to us
On the contact form, on WhatsApp, or in the Retova app at app.retova.in. We come back the same day.
- 02
We set it up with you
Your items and your rules, loaded by us before you ever sign in.
- 03
Enter your key
We send a key, you choose I have a key in the Retova app, and Customer book is switched on. No reinstall and nothing to migrate.
Stop paying and it switches off again. Nothing you have built up is deleted, and the same key turns it back on.
Works well with
Questions people ask.
Can I buy Customer book on its own?
No. It is built from your bills, so it comes with Billing + Customer book (₹499 a month), the rewards plans, and every QR, web and apps plan.
Do my customers need to download anything?
No. They give a phone number at the counter, and that is all.
Who owns the customer data?
You do. Export the whole book, or any list in it, as a spreadsheet whenever you want.
What does gone quiet mean?
Customers who used to come back regularly and have not been in for a while. They are the ones worth a phone call before they are gone for good.
Tell us what you run.
We come back the same day and tell you honestly whether customer book fits.
Or WhatsApp us.