Delete your data

Last updated 28 October 2026

You can ask Retova to delete your personal data at any time, free of charge. This page explains how, for each way you might have used Retova.

If you ordered from a restaurant or café that uses Retova

  • In the app or on the ordering page: open your account, choose Delete account and confirm. It is immediate.
  • On the web: visit the business's own ordering address followed by /delete-account (for example yourcafe.retova.in/delete-account) and follow the steps.
  • By email: write to hello@retova.infrom the address you used, or tell us the phone number you ordered with. We will confirm it is you before deleting anything.

If you messaged us or a business on WhatsApp

  • Reply STOP to stop all further messages.
  • To have the conversation and your number deleted as well, send DELETE MY DATAin the same chat, or email hello@retova.inwith the number you messaged from.

If you are a business using Retova

Email hello@retova.in from the owner's address. We give you 30 days to export your customer list and order history, then delete your account, staff logins and customer data, as set out in our terms of service.

What is deleted, and what is kept

  • Deleted: your login, name, phone number, email, saved addresses, rewards balance, reviews, notification tokens and messages.
  • Kept, without your name or number: the bills a business is required by Indian tax law to keep. They stay in that business's books with every detail that identifies you removed.
  • Backups: deleted data leaves our nightly backups within 30 days as they expire.

How long it takes

Deleting from the app is immediate. A request by email or WhatsApp is completed within 30 days, and we will reply to confirm when it is done. If you have a question, or are not satisfied, write to our grievance officer named in the privacy policy.